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cmaheu
Staff
Staff
April 13, 2022

Technical Tip: 'Generate Password Error' when adding new Guest/Contractor account.

  • April 13, 2022
  • 0 replies
  • 313 views
Description

This article discusses the behavior where 'Generate Password Error' is displayed when adding a new Guest/Contractor Account. 

 

This behavior affects admin accounts using an Admin Profile with the Can view passwords option unchecked on the Manage Guest tab.

 

The following error appears when selecting Add on the Guest/Contractor Accounts page:

 

'Generate Password Error', 'ajaxGenerateGuestPasswordFromTemplate: invalid guestTemplateID:'

 

Scope Versions: 8.8 - 9.1
Solution

Workaround:  Select the Can view passwords option.

 

Solution:  Behavior is less prevalent in versions 9.2 and above.