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FortiKoala
Staff
FortiKoala
Staff
October 1, 2018

Technical Tip: Gaming Device Not Registering via Portal

  • October 1, 2018
  • 0 replies
  • 1015 views

Description

 

This article describes how to troubleshoot gaming devices unable to register via the Captive Portal using the Game Device Registration page.


Scope

 

FortiNAC v9.x and greater

 

Solution

 

  1. Symptom: The message displays a message stating the MAC address is not valid. Navigate to System -> Settings -> Identification -> Vendor OUIs.
  2. Under filter select Vendor OUI.
  3.  Search for the device's Vendor OUI (first 6 characters of the MAC address).
  • OUI is already in the database:  Confirm the Registration Type = Gaming Device. If something different, the Registration Type Override can be used to define the Gaming Device type.  See "Modify a vendor OUI" under Vendor OUIs in the Administration Guide for details.
  • 'No records found' is returned:
    • Run Auto-Definition updates under System -> Scheduler. Select the Auto-Definition Synchronizer task and select Run Now.
    • If OUI is still not available when searched, manually add the OUI. See 'Add a vendor OUI' under Vendor OUIs in the Administration Guide for details.

 

Device fails to register with no specific message or address cannot be found: Verify the device's MAC address shows online in FortiNAC under Users & Hosts -> Adapters.

 

Related documents:

Technical Tip: 'Invalid Physical Address' error in event logs preventing host registration
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Online wireless hosts displaying offline status

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