Technical Tip: Failed to retrieve agent platforms error in Administration UI
Description
This article discusses regarding error "Failed to retrieve agent platforms" which appears in Hosts -> Host View of Administration UI. This is a symptom of the Control and Application Server not communicating properly.
Scope
FortiNAC.
Solution
There are several possible causes:
- Control and Application servers are out of sync. This can occur if the Control Server and Application Server were not rebooted in the proper sequence.
Workaround:
Restart processes on the Control Server: Technical Tip: How to restart processes via CLI
Solution:
Reboot the Control and Application Server: Technical Tip: How to reboot Control and Application servers via CLI
- Application Server processes are not starting.This can occur due to High disc utilization: Technical Tip: High Hard Drive Utilization Due to Too Many Backup Files
- Control and Application Servers are not able to establish SSH connection due to networking issues.
Related Articles
Technical Tip: How to reboot Control and Application servers via CLI
Technical Tip: How to restart processes via CLI
Technical Tip: High Hard Drive Utilization Due to Too Many Backup Files
