Technical Tip: Entitlements do not transfer to Secondary Server upon failover
Description
This article talks about License Information dashboard panel in the UI does not list the expected entitlements after a failover.
The CLI command 'entitlementstool -poll' will also show this information under Effective count and Effective Level.
Affects Subscription Licenses only.
Standalone High Availability System Example
Subscription License Level PRO/count 500:
- Primary in control: Total=500, FortiNAC Support Level=FortiNAC Pro
- Secondary in control (after failover): Total=0, FortiNAC Support Level=FortiNAC Base
Subscription License Level PRO/count 500 + Perpetual License Level PRO/count 25:
- Primary in control: Total=525, FortiNAC Support Level=FortiNAC Pro
- Secondary in control (after failover): Total=25, FortiNAC Support Level=FortiNAC Pro
Manager High Availability System Example
Subscription License Level PRO/count 500:
- Primary Manager in control: Total=500, FortiNAC Support Level=FortiNAC Pro
- FortiNAC appliances under Manager: Same Total/Support Level as Primary Manager
- Secondary Manager in control (after failover): Total=0, FortiNAC Support Level=FortiNAC Base
- FortiNAC appliances under Manager: Same Total/Support Level as Secondary Manager
Subscription License Level PRO/count 500 + Perpetual License Level PRO/count 25:
- Primary in control: Total=525, FortiNAC Support Level=FortiNAC Pro
- FortiNAC appliances under Manager: Same Total/Support Level as Primary Manager
- Secondary in control (after failover): Total=25, FortiNAC Support Level=FortiNAC Pro
- FortiNAC appliances under Manager: Same Total/Support Level as Secondary Manager
Solution
Addressed in versions 8.8.10 and 9.1.4
