Technical Tip: 'Conference name already exists' error when no users exist with conference account

Description
Error "Conference name already exists" is shown when no other conference account or user account exists in database with the same user ID.

Example:

Creation of the conference name “test” will fail to be created if a userID of “test” also exists in LDAP.

Scope
Versions: 8.x and 9.x

Solution

Verify LDAP does not contain a user with the same userID as the conference account.

Use a unique userID for creating a conference account.