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cmaheu
Staff
cmaheu
Staff
August 12, 2021

Technical Tip: Android Mobile Agent prompts for server name

  • August 12, 2021
  • 0 replies
  • 777 views

Description


Android Mobile Agent prompts the user to enter the appliance server name when the agent starts up.  

The mobile agent uses SRV queries in an attempt to resolve the appliance's Fully Qualified Domain Name (FQDN). 
The agent is not sending these requests, and therefore, cannot automatically determine this information. 
Communication with the server fails.

 

For more details on the Android Mobile Agent, see section Mobile Agent of the Administration Guide
Version 8.x:  https://docs.fortinet.com/document/fortinac/8.8.0/administration-guide/197526/mobile-agent

Version 9.x:  https://docs.fortinet.com/document/fortinac/9.1.0/administration-guide/197526/mobile-agent


Scope


Agent version: 5.2.6.

Solution

 

Workaround:  Provide end user instructions in the portal page to enter the server's URL when prompted using format https://hostname.domain.tld.  (Example: https://NACServer.mycompany.com).

Captive Portal Instructions Example:
When prompted, download a small program and run it to verify that the computer will meet the network policies.
When prompted for the Server URL, copy and paste 'https://NACServer.mycompany.com' (without quotes) into the dialog.

For information on editing the content, see Mobile Agent download in section Registration of the Administration Guide
 

Solution:  This behavior is considered a Known Issue. 

A complete list of Agent related Known Issues is available in the Agent Release Notes.

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