Technical Tip: Airwatch polling stops before all records are returned

Description

This article describes an issue with Airwatch polling.  Although UI says MDM polling to Airwatch was successful, not all records are returned. With Airwatch debug enabled, messages similar to the following are printed in /bsc/logs/output.master:

Example using default page size (100):

> tail -F output.master | grep -i getResultSet
getResultSet() page = 0 total in page = 99 total received = 999 stated total = 8738
getResultSet() page = 0 total in page = 1 total received = 1 stated total = 8738

Example using page size 1000:

> tail -F output.master | grep -i getResultSet
getResultSet() page = 0 total in page = 999 total received = 999 stated total = 8738
getResultSet() page = 0 total in page = 1 total received = 1 stated total = 8738

To gather logs, see the related KB article below.

Scope

FortiNAC v8.7.6, 8.8.2

Solution

Addressed in v8.8.3..

Related article:

Technical Tip: Hosts imported from Airwatch is less than expected