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cmaheu
Staff
Staff
September 29, 2020

Technical Note: Removing all TLS Service Configurations prevents startup of services

  • September 29, 2020
  • 0 replies
  • 861 views

Description
System unable to start.

/bsc/logs/output.processManager contains "Generating event SYSTEM_RESTART FAILED" entries.

/bsc/logs/output.master contains error message similar to the following:

yams SEVERE :: 2020-09-25 16:28:59:377 :: org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.bsc.api.TLSServiceConfiguration#1]
yams SEVERE :: 2020-09-25 16:28:59:377 :: at org.hibernate.internal.SessionFactoryImpl$1$1.handleEntityNotFound(SessionFactoryImpl.java:253)
yams SEVERE :: 2020-09-25 16:28:59:377 :: at org.hibernate.event.internal.DefaultLoadEventListener.load(DefaultLoadEventListener.java:219)
yams SEVERE :: 2020-09-25 16:28:59:377 :: at org.hibernate.event.internal.DefaultLoadEventListener.proxyOrLoad(DefaultLoadEventListener.java:275)
yams SEVERE :: 2020-09-25 16:28:59:377 :: at org.hibernate.event.internal.DefaultLoadEventListener.onLoad(DefaultLoadEventListener.java:151)



This can occur if all the TLS Service Configurations are removed from the UI under System > Settings > Persistent Agent > Transport configuration.





Scope
Version: 8.8.1

Solution
Workaround:  Add one of the TLS Service configurations via the appliance CLI.  Contact Support for assistance.

 
 
Solution:  To be addressed in version 8.8.2.