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cmaheu
Staff
Staff
April 26, 2019

Technical Note: MDM integrations fail after upgrade to 8.3

  • April 26, 2019
  • 0 replies
  • 1362 views

Description
MDM Services are unavailable after upgrade to 8.3.  Symptoms include:

  • Communication with integrated MDM stops. 
  • In the Administration UI, unable to access System > Settings > System Communication > MDM Services

Affects appliances with Base and Plus Licenses.  Pro licenses are unaffected.  

Scope
Version: 8.3.0 through 8.3.6

Solution
Workaround:  Contact Support for a fix.

Solution:  To be addressed in the next release.


Workaround:
1.  Download the patch files for 8.3.x from the Mantis ticket (Attached Files section):
primaryHeader.jsp
CMOptionsPlugins.jsp
2.  On the Control Server, copy primaryHeader.jsp to /bsc/campusMgr/ui/ROOT/common
3.  On the Control Server, copy CMOptionsPlugins.jsp to /bsc/campusMgr/ui/ROOT

 
A restart is not required



Fixed in upcoming releases 8.3.7 and 8.5.0

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