Technical Note: Help Desk Users are Denied Access to Administrative UI
Description
Scope
Version: Network Sentry 8.x
Solution
Help Desk Users are Denied Access to Administrative UI
Scope
Version: Network Sentry 8.x
Solution
Version: Network Sentry 8.x
Issue: When user tries to login to Admin UI using an operator level account, they get a pop-up "You do not have permission to access this page."
When in this state, the Admin Profile shows "Landing Page = None" under the Permissions tab. Additionally, there are no other options from the landing page drop down menu.
Workaround: Restart Tomcat-admin service.
Solution: This behavior is currently under investigation. Contact Support for assistance.
Issue: When user tries to login to Admin UI using an operator level account, they get a pop-up "You do not have permission to access this page."
When in this state, the Admin Profile shows "Landing Page = None" under the Permissions tab. Additionally, there are no other options from the landing page drop down menu.
Workaround: Restart Tomcat-admin service.
Solution: This behavior is currently under investigation. Contact Support for assistance.