Troubleshooting Tip: Unable to upgrade due to invalid firmware contract

The error message will be prompted when the instance does not have a valid Firmware Contract that is tied to the serial number.

Sample scenarios:

Expired Firmware Contract.

• From FortiCloud account (support.fortinet.com).

• From FortiManager/FortiAnalyzer GUI, go to System Settings -> License Widget.

• From FortiManager/FortiAnalyzer CLI:

diagnose fmupdate dbcontract

Using a Trial license.

• From FortiCloud account (support.fortinet.com):

• From FortiManager/FortiAnalyzer GUI, go to System Settings -> License Widget.

• From FortiManager/FortiAnalyzer CLI:

diagnose debug vminfo

diagnose fmupdate dbcontract

Table of upgrade:

To fix the issue:

• Renew the existing Firmware Contract entitlement

Or:

• Use a valid license with Firmware Contract entitlement.