Troubleshooting Tip: Unable to register FortiManager/FortiAnalyzer license due to mismatched management IP

1. The user may come across the following error message/pop-up when attempting to upload the FortiManager/FortiAnalyzer license file: 'VM license is invalid because system can not find the matched management IP'.

2. Usually, the error is due to the mismatched management IP between the FortiManager/FortiAnalyzer-VM and the license file. Example as below:

• FortiManager/FortiAnalyzer  license IP: X.X.X.X
• FortiManager/FortiAnalyzer management IP: Y.Y.Y.Y

FMGFAZ # get system interface

== [ port1 ]

name: port1    status: enable    mode: static    ip: Y.Y.Y.Y 255.255.240.0   speed: auto

3. However, in the event both the FortiManager/FortiAnalyzer-VM and the license file IP are the same and the error is still present after uploading the license file, the issue is most likely due to the FortiManager/FortiAnalyzer-VM management port being set to 'dhcp' mode. The user can rectify this by manually changing the management port mode to 'static' and then trying to re-upload the license file.

FMGFAZ # get system interface

== [ port1 ]

name: port1    status: enable    mode: dhcp    ip: X.X.X.X 255.255.240.0   speed: auto

FMGFAZ # config system interface

FMGFAZ # edit port1

FMGFAZ # set mode dchp

FMGFAZ # end