Troubleshooting Tip: Internal Server Error when accessing map related pages in FortiMananger/FortiAnalyzer Cloud

Description

This article describes how to troubleshoot Internal Server Error when accessing map related pages in FortiManager/FortiAnalyzer Cloud.

Note: The new FortiManager/FortiAnalyzer instances are deployed with the default public Fortinet DNS servers (208.91.112.52/208.91.112.53) and this feature should work out of the box.

Scope

FortiManager Cloud, FortiAnalyzer Cloud.

Solution

The user may come across an Internal Server Error message, as per the screenshot below, when accessing map-related pages in FortiManager/FortiAnalyzer Cloud. Below are some examples of map-related pages in FortiManager Cloud.

• Device Manager -> Device & Groups > Managed FortiGate, select the device -> Edit -> HA -> Geographic Coordinate > Show Map.

• Device Manager -> Monitors -> SD-WAN Monitor.

• Device Manager -> Monitors -> VPN Monitor.

This issue generally happens because the FortiManager/FortiAnalyzer Cloud instance map server is not connected to the public Internet. To resolve this, manually update to a public DNS server such as 8.8.8.8 to allow internet access to the map server.

By default, users will not be able to update the DNS server details via the Network page in the GUI. Instead, manually update the DNS server details via CLI access.

config system dns
    set primary 8.8.8.8
end

Once the DNS server settings are updated, the user should be able to access the map-related pages without any errors.