Troubleshooting Tip: How to troubleshoot when fail to login FortiManager via local administrator account

Description

This article describes how to troubleshoot when it fails to log in to FortiManager via a local administrator account.

Scope

FortiManager and FortiAnalyzer.

Solution

1. At FortiManager, have below valid local administrator account information. 

• 'ken', local administrator.

• 'testuser1' local administrator.

• 'testuser2' local administrator with trusted host configuration.
  
  

2. At FortiManager, run below CLI commands to troubleshoot related to login failed issue.

diagnose debug disable

diagnose debug reset

diagnose debug application auth 255

diagnose debug enable

3. Once finished troubleshooting the issue, run the following CLI command to stop the debug.

diagnose debug disable

Below is the scenario:

Scenario 1:

User successfully logs in to FortiManager with a valid username and password.

Scenario 2:

User fails to log in to FortiManager with a valid username but a wrong password.

Scenario 3:

User fails to log in to FortiManager with an invalid username.

Scenario 4:

User successfully logs in to FortiManager with a valid username and password, but not within the trusted host IP.