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Troubleshooting Tip: How to troubleshoot issue related to VM License Expiry for FortiManager/FortiAnalyzer Flex VM

Forum|Forum|10 months ago
August 4, 2025
0 replies
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Description

This article describes how to troubleshoot issues related to VM license expiry for FortiManager/FortiAnalyzer Flex VM.

Scope

FortiManager Flex VM.

FortiAnalyzer Flex VM.

Solution

The user may encounter the following error message when attempting to access the FortiManager/FortiAnalyzer Flex VM on the GUI.

VM License is expired

The same VM license expired status can also be seen from the following CLI command.

get system status

Platform Type : FMG-VM64-AWS

Platform Full Name : FortiManager-VM64-AWS

Version : v7.4.7-build2685 250527 (GA.M)

Serial Number : FMVMELTMXXXXXX

BIOS version : 04000002

Hostname : fmgflex

Max Number of Admin Domains : 5

Max Number of Device Groups : 5

Admin Domain Configuration : Disabled

FIPS Mode : Disabled

HA Mode : Stand Alone

Branch Point : 2308

Release Version Information : GA

Current Time : Tue May 07 10:12:45 EST 2025

Daylight Time Saving : Yes

Time Zone : (GMT-5:00) Eastern Time (US & Canada).

x86-64 Applications : Yes

Disk Usage : Free 71.19GB, Total 78.24GB

File System : Ext4

License Status : Expired

This generally happens when the previous license file token applied to the FortiManager/FortiAnalyzer Flex VM is no longer valid. To resolve this, regenerate a new license file token from the FortiFlex portal and run the following CLI command in the FortiManager/FortiAnalyzer Flex VM CLI console to activate the new license file token (reboot triggered).

execute vm-license <new license file token>

Once the FortiManager/FortiAnalyzer Flex VM has been rebooted, the user should be able to log in and regain access to the GUI successfully.