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haldahan
Staff
Staff
July 31, 2025

Troubleshooting Tip: How to fix error '(errcode)-999 - channel X is not supported' in FortiManager 7.4

  • July 31, 2025
  • 0 replies
  • 515 views
Description

This article describes how to fix the ‘(errcode)-999 - channel X is not supported’ in FortiManager 7.4.

Scope FortiManager.
Solution

The error:

 

AP_Error-Channel_not_Supported.png

 

This issue appears after upgrading FortiGate to 7.4 release where:

  • FortiManager is managing 7.0 or 7.2 ADOMs.
  • FortiGates are managing FortiAPs.

 

Apply the following workarounds to fix the error: '(errcode)-999 - channel X is not supported':

  1. Disable central management and create new AP profiles/templates to be assigned to the 7.4 FortiGates and its FortiAPs.
  2. Use a CLI/Jinja template to override the band configuration.

The ADOM version and FortiGate version must be the same to solve this error permanently.