Troubleshooting Tip: How to enable auto-update logging in case of auto-update issue troubleshooting

The auto-update feature in FortiManager facilitates seamless synchronization between FortiGate devices and the FortiManager system. When a configuration change is made directly on a FortiGate device the auto-update feature ensures that these changes are automatically retrieved and reflected in FortiManager’s device database. .

Enable auto-update logging via CLI commands below is helpful to find out the auto-update root cause issue:

config system dm
    set log-autoupdate enable
end

After reproducing the issue, export the log-autoupdate file.

diagnose system export autoupdatelog ftp|sftp <server> <user> <password> <remote path> <filename>

The exported log file should be provided to Fortinet TAC support in the ticket.

Related article:

Technical Tip: Required information for TAC tickets

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