Troubleshooting Tip: FortiManager shows error 'The device’s serial number does not match' when adding FortiAnalyzer
| Description | This article describes how to address issues when FortiManager shows the error 'The device’s serial number does not match database' when adding FortiAnalyzer. |
| Scope | FortiManager. |
| Solution | This issue occurs when FortiAnalyzer is added to FortiManager via Add Device -> Discover Device.
After the IP address and credentials are entered, FortiManager shows an error as below:
To resolve this issue, add FortiAnalyzer to FortiManager using the Add FortiAnalyzer Wizard.
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