Troubleshooting Tip: FGSP configured and working properly, but is shown as disabled in FortiManager (Device Manager)

The fix steps are:

1. Delete the FGSP peers on the FortiGate unit that do not have the correct status on FortiManager under the FGSP column:

config global (if multi-vdom is enabled)

    config system standalone-cluster

        config cluster-peer

        delete @Peer_id <-- Replace the variable @Peer_id with the real peer ID, and repeat for all peers.

end

Note:

• If the auto-update is not enabled on FortiManager, retrieve the FortiGate configuration on FortiManager before running the next step.
• Deleting Peer ID will break the FGSP cluster and affect the production traffic.

2. Recreate the FGSP peer previously deleted:

config global (if multi-vdom is enabled)

    config system standalone-cluster

        config cluster-peer

            edit 1

                set peerip x.x.x.x

                set syncvd "@vdom_name"

        end

end

After completing the above steps, the FGSP status should change to Enabled (if auto-update is not enabled on FortiManager, retrieve the FortiGate configuration on FortiManager).

Note:

To avoid this issue, enable and configure FGSP after adding FortiGate to FortiManager.