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farhanahmed
Staff
Staff
December 24, 2025

Technical Tip: Security update status widget in device manager for a managed device shows N/A

  • December 24, 2025
  • 0 replies
  • 144 views
Description

This article describes why, for a managed device, the 'Security Update Status' widget in FortiManager Device Manager shows 'N/A'.

 

sec_update_status.png

Scope FortiManager, FortiGate.
Solution

The Security Update Status widget by default is not enabled and can be enabled from Device Manager -> Device & Groups -> Select a Device -> Dashboard: Summary -> Select Add Widget -> Select the '+' icon besides the 'Security Update Status' to add the widget.

 

The current logic for showing the Security Update Status:

  1. FortiGate needs to use FortiManager as FortiGuard Server (FDS).
  2. Only if there is any object update, the FortiManager GUI will get the info to show it on the widget.
    • If FortiGate never updates from FortiManager (incase all DBs are already up to date), then the widget will not have any update objects version and shows 'N/A'.

 

Related documents:
Adding widgets to dashboards.
Displaying the device database.