Technical Tip: How to request FortiManager/FortiAnalyzer Cloud instance migrate/resync to a different FortiCloud Account

In this example:

• FortiManager/FortiAnalyzer Cloud deployed under 1616161/account-1 FortiCloud account.
• New FortiCloud account is 2727272/account-2.

1. During initial FortiManager/FortiAnalyzer Cloud deployment, the cloud instances are deployed under FortiCloud account: 1616161/account-1.

2. Make sure all the assets, license & entitlement/contracts are moved to the new FortiCloud account: 2727272/account-2.

Note:

Users may raise a 'Customer Service' ticket if facing difficulties moving assets & licenses to a new FortiCloud account

3. Raise a 'Technical Support' ticket with the subject title 'Resync FortiManager/FortiAnalyzer Cloud with New FortiCloud account' as an example and provide the following information:

Old FortiCloud account:

• Account ID: 1616161/account-1
• Master User Email: account_1@fortinet.com
• FMG-SN: FMGVCLTMXX000XXX

New FortiCloud account:

• Account ID: 2727272/account-2
• Master User Email: account_2@fortinet.com
• FMG-SN: FMGVCLTMXX000XXX 

4. The ticket/case engineer will verify and update the user once the FortiManager/FortiAnalyzer cloud instance has resynced with the new FortiCloud account.

5. The user can verify it by accessing the FortiManager/FortiAnalyzer cloud instance via: FortiCloud (support.fortinet.com) -> Services -> FortiManager Cloud/FortiAnalyzer Cloud.

 Or:

Using direct URL:

https:://{account_id}.{region}.fortimanager.forticloud.com

https:://{account_id}.{region}.fortianalyzer.forticloud.com