Technical Tip: How to remove a license infromation from the FortiManager for devices that are no longer registered
| Description | This article describes how to manually remove license information from FortiManager for devices that are no longer registered in FortiManager and might already be de-registered from the Fortinet Support Portal. |
| Scope | FortiManager v7.4.6 and before, v7.6.3 and before. |
| Solution | There may be a situation when the existing FortiGate HA cluster needs to be de-registered from the FortiManager, after a de-registration, the FortiGate HA cluster is removed from the Device Manager - Device & Group list, but the serial number of the secondary FortiGate cluster member may still appear in the database contract list.
To verify a registered device with a serial number in the FortiManager Device Manager list:
diagnose dvm device list diagnose dvm device list <device name>
To verify the serial number in the FortiManager database Contract list:
diagnose fmupdate dbcontract diagnose fmupdate dbcontract <serial number>
To verify the serial number in the FortiManager Upgrade Manager list:
diagnose fmupdate dump-um-db um2.db device_object
To remove license information for already de-registered serial numbers that are still listed in the database Contract list or in the Upgrade Manager list:
diagnose fmupdate del-device <serial number>
This issue has been resolved in FortiManager v7.4.7 GA and v7.6.4 GA release (bug ID 1126774). |
