Technical Tip: How to collect a FortiManager/FortiAnalyzer TAC report from the CLI and the GUI

Description

This article describes how to download TAC report for troubleshooting (FortiCare Debug Report) via the FortiManager/FortiAnalyzer CLI and GUI.

Scope

FortiManager/FortiAnalyzer v7.4.3 and above.

Solution

CLI:

Extract the output of the command:

execute tac report

Note: If the entire report cannot be saved, try the following options:

1. On an SSH client (PuTTY, SecureCRT, MobaXterm, etc.), enable session logging to a local file.

2. Alternatively, increase terminal scrollback line buffer.

In the GUI:

From any GUI page, select the Online Help (?) icon in the top-right corner, then select FortiCare Debug Report:

Generating the report may take a few minutes, depending on the load of the unit and the length of the crashlog/klog.

Once done, the file is downloaded automatically, or a 'save file to' prompt may appear, depending on the browser settings.

Note:

1. As of FortiAnalyzer and FortiManager v7.6.3, the FortiCare Debug Report also includes the Apache server logs at the end.

2. The Cloud report for FortiManager or FortiAnalyzer can be accessed by selecting the user name on the top right.

Related documents:

• GUI overview v7.6.3 (FortiAnalyzer) 

• GUI overview v7.6.3 (FortiManager)