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gfantappie
Staff
gfantappie
Staff
October 20, 2010

Technical Tip: Cannot add device after restoring a configuration in FortiManager

  • October 20, 2010
  • 0 replies
  • 7450 views

Description

 

This article describes a situation where a FortiManager configuration has been restored, and it is not possible to add new devices. When selecting the 'Discovery' button, the following pop-up is displayed: 'Failed to discover the device'.

Scope

 

All FortiManager versions.

Solution

 

By default, after restoring a configuration, FortiManager is in 'Offline Mode', and this has to be disabled to add new devices.

 

config system global

    set offline-mode disable

end


This can be disabled from the Web GUI: in System Settings --> Advanced --> Advanced Settings, and check 'Disable' on 'Offline Mode'.

 

diagnose dvm debug enable all          

FMG400B # [dvmcmd:1009] main:4781: received incoming request; forking child process
[dvmcmd:4581] handle_request:4623: reading client command
[dvmcmd:4581] handle_request:4631: running command: update (3)
[dvmcmd:4581] update:1230: dm_probe_device(0)=-1

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