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bksol92
Staff
Staff
February 24, 2025

Technical Tip: Allow Full Access for Fortinet Backend Support in FortiManager-Cloud

  • February 24, 2025
  • 0 replies
  • 315 views
Description This article explains how to allow full access to a FortiManager-Cloud instance for Fortinet backend support.
Scope Latest FortiManager Cloud version.
Solution

There are issues in FortiManager Cloud that may necessitate full access by the Fortinet backend team. In such cases, Full Access needs to be enabled by the user with explicit consent to allow backend access. Select a username to open the dropdown menu and select Privacy & Notifications:

 

privacy-notif.PNG

 

full-access.PNG

 

The default value is 'Service Maintenance'.

 

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