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Staff
September 17, 2020

Technical Tip: ADOM integrity check error with 'there exists unapproved workflow session'

  • September 17, 2020
  • 0 replies
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Description
This article describes how to fix the ADOM integrity check error “there exists unapproved workflow session” and how to deal with it when workspace with workflow mode is enabled.

ADOM integrity check is something to run before a firmware upgrade to check the database integrity and it always proposes the corresponding database integrity errors to make the corrections manually in newer version.

Solution
1) Run integrity check for all ADOMs.

Syntax:
# diagnose  cdb  check adom-integrity
Example:
FMG # diagnose  cdb  check adom-integrity
        General updating - adom ADOM_1   ...   An error has occured: there exists unapproved workflow session
        General updating - adom ADOM_2    ... ..100%    No errors
        General updating - adom ADOM_3    ... ..100%    No errors
        General updating - adom ADOM_4    ... ..100%    No errors
        General updating - adom ADOM_5    ... ..100%    No errors
2) Run integrity check for single ADOM.

Syntax:
# diagnose  cdb  check adom-integrity <ADOM name>
Example:
FMG # diagnose  cdb  check adom-integrity ADOM_1
        General updating - adom ADOM_1   ...   An error has occured: there exists unapproved workflow session
If the update check returns an error, contact Fortinet Support for assistance.

3) For the above errors, it means there is still a workflow not being approved; approve it, reject it or discard it in order to pass the integrity check.
Login into GUI, go to ADOM -> Policy & Objects -> Lock the ADOM, 'Session List' will pop-up, look for the session, select that session and 'Approve' or 'Reject' or 'Discard' the session, select 'OK' and unlock the ADOM.




4) Re-run the integrity check for the ADOM that detected with error previously there will not be errors anymore.

Example:
FMG # diagnose  cdb  check adom-integrity ADOM_1
         General updating - adom ADOM_1    ... ..100%    No errors
5) If there is other error, create a ticket to TAC for assistance and share the config file without encryption during the config file backup from the GUI.

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