Troubleshooting Tip: User List is not showing when the Microsoft 365 subscription is successful in FortiMail
| Description | This article describes why the User List is not showing even when the Microsoft 365 subscription is successful in FortiMail. |
| Scope | FortiMail Cloud with Microsoft 365 API. |
| Solution | Issue:
The Microsoft Graph API: account subscription successful is present in the FortiMail Mail event log.
There is no user list pulled from the Microsoft 365.
Solution: The policy is enabled by default, but it is also necessary to enable the Status under Policy -> Real-time Scan -> Status, as well as to configure the Base URL to receive notifications.
Refresh the account under System -> Account to see the User List. |
