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alya
Staff
Staff
October 3, 2024

Troubleshooting Tip: how to resolve Error 421 4.7.0 too many NOOP command; closing connection

  • October 3, 2024
  • 0 replies
  • 997 views
Description

This article describes how to troubleshoot 'Error 421 4.7.0 too many 'NOOPcommand; closing connection'.

Scope FortiMail.
Solution

'NOOP' stands for 'no operation'. Useful mostly in testing to avoid timeouts. The log will be similar to this in FortiMail:

 

noop.png

 

Solution:

In Profile -> Session, select the current session profile or create a new one, expand the SMTP Limit, and increase the Maximum number of NOOPs allowed for each connection:

 

Noon.png