Troubleshooting Tip: How to fix FortiMail Cloud wrong blocks by Antivirus and Content Disarm and Reconstruction for scanned pictures inside of ZIP files
| Description | This article describes the fix for an issue reported for FortiMail Antivirus Engine 7.0041 version, what is considering incorrectly all attachments like PDF, Office files content with scanned pictures inside of ZIP files as a threat detected. |
| Scope | FortiMail. |
| Solution | FortiMail Antivirus Engine version 7.0041 considers the content of scanned images of PDF or Office documents, such as Excel, as threats. In consequence, FortiMail blocked them as picture below:
It is necessary to upgrade the Antivirus Engine to version 7.0048.
This issue has already been recorded on Bug ID 1202717. |
