Skip to main content
gcortes1
Staff
gcortes1
Staff
April 2, 2025

Troubleshooting Tip: FortiMail displays error: 'Test failed, FortiMail is not authorized' in FortiSandbox Test Connection

  • April 2, 2025
  • 0 replies
  • 565 views
Description

This article describes the causes of the Error: 'Test failed, FortiMail is not authorized' This error is associated with the autorization of FortiMail in FortiSandbox (Appliance or Enhanced Cloud).

 

FML-STATUS-0.png
Scope FortiMail, FortiSandbox (Appliance or Enhanced Cloud).
Solution

Check Authorization in the FortiSandbox.
It is necessary to validate the status of the authorization via GUI in the FortiSandbox:
Go to Security Fabric -> Device -> Search (In this case, Serial Number).

 

FSA-sattus0.png

 

When a new device other than FortiClient registers, the user has to authorize it manually from the GUI.

 

FSA-sattus1.png

 

After authorization, the status of the FortiSandbox in FortiMail is reviewed:
Go to System -> FortiSandbox ->Test Connection.
The status is: Connected successfully.

 

FML-STATUS-1.png
    Terms & ConditionsAccessibility statement