Troubleshooting Tip: Email is rejected with the error message: 'This email from IP xxx.xxx.xxx.xxx has been rejected. The email message was detected as spam. FortiGuard AntiSpam Or FortiGuard WebFilter'

Example 1 - FortiGuard AntiSpam

Check the classification on FortiMail under System -> Utility -> FortiGuard Query.

The first part is 'score=1,Spam'.
This is the result of a check against the 'FortiGuard AntiSpam database', the result is spam, hence messages with this link will be blocked by the FortiGuard AntiSpam check.
The second part is the URL Category in this case 'government-legal-org (Id: 51)'.

If there is any problem with the site's rating, request a review in FortiGuard AntiSpam Service using the button: 'Request a Review'. See the FortiGuard AntiSpam Service page.

Example 2 - FortiGuard Web Filter:

Check the classification on FortiMail under System -> Utility -> FortiGuard Query.

The first part is 'score=0, Not spam'.
This is the result of a check against the 'FortiGuard AntiSpam database', the result is Not Spam.
The second part is the URL Category in this case 'malicious-web (Id: 26)'.

This is a test page that will be rated by FortiGuard Web Filtering as Malicious Websites: 'malicious-web (Id: 26)'

If there is any problem with the site's rating, request a review in FortiGuard Web Filter Service using the 'Request a Review' button in the FortiGuard Web Filter Service.

Note: By default, emails that the Service determines are in the following categories will be treated as spam and blocked as a security risk:

• Phishing.
• Malware.
• SPAM URLs.

Due to this, the exception in the tenant is not an exception to the service.