Skip to main content
nagarajs_FTNT
Staff
Staff
November 17, 2025

Troubleshooting Tip: Domain MTA Status in FortiMail

  • November 17, 2025
  • 0 replies
  • 361 views

Description

This article describes the Domain MTA Status in FortiMail.

Scope

FortiMail.

Solution

Domain MTA Status in FortiMail has three possible statuses represented by color code:

 

Domain_MTA_Status.JPG

 

Green: Reachable.

This indicates the MTA is currently reachable. If no further emails arrive, the green status will remain unchanged until the status changes.

Amber: Unreachable.

This indicates the MTA is temporarily unreachable. If delivery to the MTA fails, the status turns Amber after the 'Time interval for retry' setting is reached. Go to System -> Mail Settings -> Mail Server Settings -> Mail Queue to verify the configuration.

 

37861075.png


FortiMail will continue retrying delivery based on the settings, and the status changes back to Green once the MTA becomes reachable.

 

Grey: Not Enough Traffic.

This indicates that there has not been enough email traffic to determine the reachability status.

    Thought Leadership. Security Summit. Thursday, November 12th, PGA National Resort, Palm Beach Gardens, FL.
    Thought Leadership. Security Summit. Thursday, October 8th. Disney's Grand Californian Hotel & SPA, Anaheim, CA.
    Security Operations Summit: Modernize SecOps. Operate AI-Native.AMER: November 4 | 9:00 AM PST. India and SAARC: November 5 | 10:00 AM IST. EMEA: November 5 | 10:30 AM CET. APAC: November 5 | 11:00 AM SGT