Troubleshooting Tip: Disclaimer not applied for all messages

This article describes an issue where the disclaimer is not being inserted on all emails and is being applied to only selected emails.

By default, FortiMail has the setting to insert the disclaimer on selected emails where this disclaimer is not inserted in all messages.

Using GUI:

This can be changed on the 6.4.x versions. Go to Security -> Other -> Preference -> Change 'Disclaimer insertion' from 'Selected message' to 'All messages'.

For 7.0.x and 7.2.x versions, this can be changed on System -> Mail setting -> Preference, change 'Disclaimer insertion' from 'Selected message' to 'All messages'.

For 7.4.x and 7.6.x versions, this can be changed on Security -> Option -> Preference, change 'Disclaimer insertion' from 'Selected message' to 'All messages'.

Using CLI:

From version 6.4.3 to 7.6.x this can be done by using the following commands:

config mailsetting preference

    set disclaimer-instertion all-message

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