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pchee
Staff
Staff
April 1, 2026

Technical Tip: Why some configurations may be missing after restoring the backup configuration

  • April 1, 2026
  • 0 replies
  • 75 views
Description This article describes why some configurations may be missing after restoring the backup configuration.
Scope FortiMail.
Solution

Some configurations might be missing after backup restore, especially under the SNMP user, LDAP profile, and relay host profile passwords.

 

backupconfig.jpg

 

This is due to the fact that the 'config system encryption private-data' tab was not included in the config backup.

Config backup was not performed by the admin profile with 'super_admin_prof' will not contain 'config system encryption private-data' (even if that profile has full read/write access).

 

Without the 'config system encryption private-data' key, all the cfg lines that follow the ENC will not be able to be decrypted by the system.

 

ENC-pwd.jpg