Technical Tip: Text disclaimer wrongly attached instead of being appended to body email
Description
This article describes why a text disclaimer is wrongly attached to the email instead of being appended to its body.
Scope
FortiMail.
Solution
FortiMail has the capability to add text disclaimers (at beginning or at the end) of an ingoing and outgoing (headers or body) email.
In certain circumstance, FortiMail adds the content of the HTML disclaimer as attachment instead of text.
Disclaimer: Example for OutGoing Email appended at the beginning of the email
The following are the settings made on GUI:
- Go to System -> Mail Settings -> tab 'Disclaimer' as follows:
- Press ‘OK’ then ‘Apply’.
Possible experience behavior:
In same cases, disclaimers can be added as an attachment instead of inline text which mostly happens with Outlook (in a few cases with exchange).
Explanation:
The root cause that originates this behavior is a mismatch between charset encoding in Message Set (FortiMail Disclaimer) and Outlook charset encoding.
If an email is sent from Outlook with charset encoding set to ISO, the disclaimer will be added as an attachment.
Solution:
If an email is sent from Outlook with the charset encoding set to UTF-8 (the path to configure this is File -> Options ->Advanced -> International options on Outlook), the disclaimer will be added correctly within the email body (expected behavior).
