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cysaw
Staff & Editor
Staff & Editor
April 3, 2026

Technical Tip: How to disable the connection setting in session profile for protected email server only for outbound email

Description

This article describes how to disable the connection setting (Restrict the number of connections, messages, and recipients) in the session profile for the protected email server, only for outbound email, if the existing IP policies and session profiles are restricting the mass of legitimate outbound emails from the protected email server.

Scope FortiMail:
Solution

Follow the procedures below to disable the connection setting (Restrict the number of connections, messages, and recipients) in the session profile for the protected email server only.

  1. Navigate to Profile -> Session, create a new session profile for the protected email server.

  2. Configure the below highlighted features to be '0', and it mean unlimited, so the protected email server will not be restricted by the below highlighted features.
                                                        
    cysaw_0-1775200262885.png                                                   
  3. Navigate to Policy -> IP Policy -> Create New.

  4. Add the newly configured Session Profile to the new IP policy.
                                              
    cysaw_1-1775200262890.png                                                        
  5. Move the new IP Policy on top of the existing policies, as FortiMail will scan from top to bottom, so the email from the protected email server will match the new IP policy and the new Session Profile.
                                                                                
    cysaw_2-1775200262895.png
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