Technical Tip: Extending the FortiMail Personal Quarantine message retention period beyond 14 days

Description

This article describes how to extend the retention period for the FortiMail Personal Quarantine beyond the default 14 days by creating a resource profile with the desired retention period and applying it through a recipient policy.

Scope

FortiMail.

Solution

By default, FortiMail retains messages in the Personal Quarantine for 14 days, after which the messages are automatically deleted and can no longer be released or reviewed.

The retention period is not configured directly in the personal quarantine settings. Instead, it is controlled by the resource profile associated with the recipient through a recipient policy.

To extend the retention period, create a resource profile with the desired value and associate it with a recipient policy that matches the users requiring the change:

1. Go to Profile -> Resource and select Create New to create a resource profile, or select an existing profile to edit.

2. Configure the wanted retention period, in days, for messages in the personal quarantine, then select Create to save the resource profile:
   
   

   

   
   

3. Go to Policy -> Recipient Policy and select Create New to create a recipient policy, or select an existing policy to edit.

4. Under Recipient, enter the pattern matching the users to which the extended retention period applies, for example, their email addresses, email group, or domain:
   
   

   

   
   The retention period is determined by the resource profile configured in the first matching recipient policy, which is based on the recipient address, rather than the sender address.

5. Under Resource Profile, select the resource profile created in step 1.

6. Select OK to save the recipient policy.