Technical Note: How to collect email logs from FortiMail
Description
Scope
Solution
This article explains how to search and collect the detailed email logs from the FortiMail.
Scope
Version 5.0 onwards
Solution
This article shows how to collect the logs from the FortiMail. These logs will provide the reason why any email is quarantined, blocked or rejected.
Go to Monitor > Log > History > Select the folder (if the exact email delivery date is known) > locate the email or Search > enter the search parameters and click on search.
Select the Session ID, it will open a new cross search result tab.
Right click on the logs and then click on Export and save the file in a .csv format.
Go to Monitor > Log > History > Select the folder (if the exact email delivery date is known) > locate the email or Search > enter the search parameters and click on search.
Select the Session ID, it will open a new cross search result tab.
Right click on the logs and then click on Export and save the file in a .csv format.
