Managing multiple online support accounts

The primary method of communication with Fortinet Technical Support is through Customer Support online ticketing system. When you registered your Fortinet product, at least one account is automatically associated to that product.

In some cases, you may need to provide access to your support login for additional support personnel in your organization or external support contract individuals. You can add additional sub accounts by going to the My Profile section of the support site.

In this section, select Edit profile to view the current profile details and to add sub accounts.

When you create a new sub account, you can configure the sub account with access to all of your registered Fortinet products or a select few. Selecting Limited Access displays a list of available registered products. Here you can select the specific product or products allowed for the account access.