Technical Tip: How to modify the email address associated with a FortiCloud account

Description

Solution

1. Log in to FortiCloud using an existing account.
   
   
2. Select the gear symbol for settings in the top right corner of the web page.
   
   
3. Select 'Add user'.

4. Create a new user using the relevant email address and set the role to 'Admin'. Select the 'Set as primary' checkbox.

5. After adding the new user, the status will show as 'Pending', and a link for activation will be sent to the email address that has been added.

6. Use the embedded link in the received email to activate the new user. The old user can now be deleted.
   
   
7. Execute the following commands in FortiGate CLI:

execute fortiguard-log login <email> <password> <region>

For account details verification, use the details below:

diagnose test application forticldd 1

 To verify server status, use the command below:

diagnose test application fgtlogd 20

8. Log in to the web interface and reconfigure the FortiCloud account by specifying the new email address and password.

Related articles:

Technical Tip: How to enable FortiGate Cloud logging from the CLI

Technical Tip: Changing the associated FortiCloud account in FortiGate