Technical Tip: How to download logs from FortiGate Cloud
Description
This article describes how to download logs from FortiGate Cloud.
Scope
FortiGate Cloud v25.
Solution
When FortiGate Cloud logging is enabled, download the log files from FortiGate Cloud.
- Log in to support.fortinet.com and select Services -> FortiGate Cloud.
- Navigate Analytics > Log Archives > Raw Logs.
- Select the period of logs to be downloaded and select Download.
With the free version, the log files cannot be directly downloaded, so logs need to be downloaded manually under Analytics -> Logs, with a limit of 2000 entries per download.
In FortiGate Cloud v25.2a and later:
For logs in JSON format, select the gear icon in the column headings, select Export, and select JSON:
 
 
To identify FortiGate Cloud Logging features on a per-license basis, refer to the Feature Comparison Guide
Check this KB article for FortiCloud subscription information: Technical Tip: Security enforcement change for FortiGates provisioned to FortiGate Cloud without active subscriptions
Related documents:
Feature comparison - FortiGate Cloud 23.2.0
Technical Tip: How to view logs on FortiGate Cloud
Technical Tip: Obtaining logs of undeployed FortiGate from FortiGate Cloud