Technical Tip: FortiCloud error message 'Activation Pending. Please view confirmation email'
Description
This article describes the procedure to resolve an error when the FortiGate GUI dashboard's 'Status- Activation Pending. Please view confirmation email'.
Scope
FortiCloud, FortiGate.
Solution
Follow the steps below to fix the error:
- Clear the FortiCloud account ID in the cache with the CLI command below:
config system fortiguard-log
unset service-account-id
set status disable
end
end
Note: The auto-complete feature does not work for the unset command.
- Activate the FortiCloud account again from the FortiGate GUI dashboard or CLI.
config log fortiguard setting
set status enable
end
3. Manually trigger an 'update' request with the CLI command below:
execute fortiguard-log update
Log in again using the command below:
execute fortiguard-log login <email> <password> <domain>
