Technical Tip: Cannot activated FortiCloud due to 'Invalid user name or password' or 'Error connecting to FortiCloud'
Description
This article describes the cause of not being able to activate FortiGate Cloud with the error:
- 'Invalid user name or password' in v7.0.10, v7.0.10,v7.2.10 or later version.
- 'Error connecting to FortiCloud' in v7.2.0,v7.4.0 or later versions.
After following this KB article, the problem is not resolved. Troubleshooting Tip: FortiCloud internal error when activating a FortiCloud account on FortiGate
Scope
FortiGate Cloud.
Solution
On legacy and current FortiOS, the FortiCloud account should meet the password requirements.
- Minimum 8 Characters
- Must Contain numbers (0-9)
- Both uppercase(A-Z) and lowercase (a-z) letters
- Some Special Characters
See Password | FortiCloud Services 25.2.0 | Fortinet Document Library.
Resetting the FortiCloud password can also help in resolving this issue with FortiGate Cloud.
Related articles:
Password | FortiCloud Services 25.2.0 | Fortinet Document Library
Troubleshooting Tip: FortiCloud internal error when activating a FortiCloud account on FortiGate
