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salmas
Staff
Staff
November 3, 2025

Troubleshooting Tip: Web rating overrides subcategories not showing in dropdown

  • November 3, 2025
  • 0 replies
  • 282 views
Description This article describes the issue where subcategories are not showing in the dropdown list when trying to add a new website to the ratings override in FortiGate.
Scope FortiOS v7.6.4.
Solution

The following capture provides a visual representation of the issue.

 

Capture_1.gif

 

This is a known issue in version 7.6.4. 

 

The user category still loads its subcategories; the issue is specific to the default subcategories only.

 

A workaround is to set the subcategory via CLI, which functions correctly, but after saving the settings, the subcategory will still not appear in the GUI list, which is just a GUI issue.

 

The following capture demonstrates the implemented workaround.

 Capture_2.gif

 

This issue has been resolved in:

  • v7.6.5 (available to download from the Fortinet Support portal).
  • v8.0.0 (scheduled to be released in March 2026).

The timelines for the firmware releases may be subject to change.