Troubleshooting Tip: Unable to cancel the schedule upgrade task from the FortiGate Cloud

User finds out when a schedule upgrade has been triggered from the FortiGate Cloud for some of the FortiGates. The schedule upgrade cannot be canceled as follows:

Noticed that all button in the scheduling upgrade is dimmed, the user is not able to make any changes to the task.

This is an expected behavior, since, as per the above screenshot, the FortiGate only contains a Basic license.

For immediate attention, if the user would like to avoid the scheduled upgrade from being processed, the user can disable the central management on the FortiGate.

Technical Tip: How to disable management tunnel to FortiGate Cloud 

Or contact the Fortinet Support team to cancel the schedule.