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dbhavsar
Staff
Staff
November 1, 2024

Troubleshooting Tip: Unable to access FortiGate-VM GUI after renewed license with a 'License is invalid' error

  • November 1, 2024
  • 0 replies
  • 963 views
Description This article describes how to resolve issues in accessing the FortiGate-VM GUI.
Scope FortiGate-VM.
Solution

While accessing the FortiGate-VM via the GUI, the following error can be seen:


vm-license.png
Need to verify FortiGate VM has internet connectivity and can ping below FQDNs:

 

update.fortiguard.net 
guard.fortinet.net
service.fortiguard.net

 

To verify FortiGuard connectivity in the GUI: 

  1. Go to Dashboard -> Status.
  2. Check the Licenses widget. When FortiGate is connected to FortiGuard, a green check mark appears next to the available FortiGuard services. 

 

Once that is verified, open the support portal, on the top there are the option Services -> Asset Management -> Products -> My Assets -> Select the FortiGate Serial Number and download the license file which is highlighted below screenshot:

license.jpg
Later, upload the license file on the FortiGate GUI access page under 'Full License'.

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