Troubleshooting Tip: Resolve 'could not connect to the FortiManager to retrieve its serial number' on FortiGate-VM
| Description | This article describes a change in behavior on FortiGate-VM registering to FortiManager. |
| Scope | FortiGate VM 7.6.x & FortiManager 7.4.7+. |
| Solution | When trying to set a FortiManager in Central Management on a FortiGate-VM, the following error may be observed:
This is likely due to a change introduced in FortiManager 7.4.7, which restricts the registration of FortiGate VM.
See Adding VM devices to FortiManager - FortiManager 7.4.7 release notes for instructions on how to resolve this. |

