Troubleshooting Tip: Read-only access when accessing FortiGate via the FortiGate Cloud without a paid subscription
Description
This article describes how read-only access will be enforced when logging in on FortiGate via FortiGate Cloud without a paid subscription. Note the notification icon 'An active FortiGate Cloud subscription could not be found. Access to this device will be read-only'.
  
Scope
FortiGate v7.0.14 or higher, v7.2.8 or higher, v7.4.2 or higher.
Solution
Subscribe for the paid subscription. See the FortiGate Cloud data sheet for more information.
The following command can be used to check if the unit has basic subscription or paid subscription:
diagnose test application forticldd 2
Server: log-controller, task=0/10, watchdog is off
Domain name: globallogctrl.fortinet.net
Address of log-controller: 1
173.243.132.25:443
Source IP: 0.0.0.0
Source IP6: [::]
Statistics: total=357, discarded=8, sent=349, last_updated=45705 secs ago
http connection: is not in progress
Current address: 173.243.132.25:443
Source IP: 0.0.0.0:0
Calls: connect=1072, rxtx=1459
Current tasks number: 0
Account: name=account@domain.com, status=200, type=paid
Current volume: 0B
Current tasks number: 0
Update timer fires in 85698 secs
Daily volume reset timer fires in 32664 secs
Remote access with read and write rights through FortiGate Cloud now requires a paid FortiGate Cloud subscription. The FortiGate can still be accessed in a read-only state with the free tier of FortiGate Cloud. Alternatively, FortiGate can be accessed through its web interface. Fortinet Sales/Partner can be contacted for details on purchasing a FortiGate Cloud Service subscription license.
The user should be interested in purchasing the FortiGate Cloud Service subscription for the FortiGates. Contact the Customer Service team, who will then forward an email to the FortiGate Cloud team to request a temporary lift of the enforcement.
Note: To purchase a FortiGate Cloud subscription, refer to Technical Tip: How to purchase FortiGate Cloud license.
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