Troubleshooting Tip: Missing FortiSASE SPA license

Description

This article describes a situation where the FortiSASE SPA license is not visible on the FortiGate device, despite being active and listed in Asset Management. The article provides a step-by-step guide to resolve the issue.

Scope

FortiGate, FortiSASE.

Solution

To resolve the issue of a missing FortiSASE SPA license on the FortiGate device, follow the steps below.

1. Verify that the SPA license is active and listed in Asset Management.

2. Check the FortiGate device to ensure that it is properly configured and connected to the FortiGuard server. See Troubleshooting Tip: Unable to connect to FortiGuard servers for more information.

3. Run the following command on the FortiGate device to update the license information.

execute update-now

4. If the issue persists, wait 24 to 48 hours to allow the license information to sync with the FortiGuard server.

Note: If the issue is still not resolved after following the steps above, refer to Fortinet Support for further assistance.