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Rosalyn
Staff
Staff
March 23, 2026

Troubleshooting Tip: Mismatch between the number of policies shown in the GUI and the number of entries in the CSV

  • March 23, 2026
  • 0 replies
  • 87 views
Description This article describes an issue of the exported CSV policy number is not the same with GUI display value.
Scope FortiProxy.
Solution

When FortiProxy contains more than 10000 policies, when exporting via Policy & Objects -> Policy -> Export option.

 10.jpg

 

The exported file may have more firewall policy entries than the GUI.


9.jpg

 

This is caused by the delimiter.  

Here is the way to resolve it.

Open a blank Excel file.
Go to Data → Get Data → From Text/CVS.
Choose the file.
Select Delimited → Comma → Load.

 8.jpg

 

With these steps, the row count is now 10804, including one row for the column, another row for the title, and 10804 rows for policies.